The Nigerian Electricity Regulatory Commission has released a clear guide to help electricity consumers across the country address issues related to power supply, metering, and billing.

In a statement shared on its official X account on Tuesday, the commission advised customers facing electricity-related problems to follow laid-down complaint procedures to ensure faster and more effective resolution.

According to NERC, consumers are expected to first report their issues to the customer care units of their respective electricity Distribution Companies (DisCos). These units are responsible for handling common complaints such as power outages, faulty meters, technical faults, and billing disputes.

The commission noted that where a complaint is not resolved at the DisCo level, customers living in states that now operate under a State Electricity Regulator (SER) should escalate the matter to the relevant state authority.
For consumers in states without a state electricity regulator, or for cases that require further intervention, NERC said affected customers can reach out directly to its call centre for assistance.

To support this process, the commission provided the following contact details:
0201 344 4331
0908 899 9244
[email protected]
NERC reaffirmed its commitment to safeguarding the rights of electricity consumers and improving service delivery within Nigeria’s power sector, urging customers to make use of the established complaint channels whenever issues arise.